FAQ's

Product details

Q: What is vinyl?

A durable, waterproof, functional material that is long lasting, and great to work with. We use high quality exterior grade vinyl with a 5-7 year lifespan to ensure the designs keep looking good. Vinyl is also easy to remove, and does not leave any damage or residue on your device.

Q: How do you make them?

The designs are prepared using graphic design software, and then cut to order using a professional vinyl cutter. The excess vinyl is then removed, and clear application tape is layered on top.

Q: How long will my vinyl graphic last?

All of our decals are cut from exterior sign grade cast vinyl with a 5-7 year lifespan. Designs applied to devices that see a lot of wear and tear such as iPhones will experience a shorter lifespan, but in our experience, the strong vinyl adhesive ensures that the design outlasts the device.  

Q: How do I apply it?

Fitting vinyl graphics is simple, but we have created a detailed instruction sheet, which will be shipped with your order. Alternatively you can click the 'Application Instructions' link at the bottom of the site.

Q: What if I want to sell my device, or change the design?

Heating your design with a hair dryer on a low setting will reduce the effectiveness of the adhesive, which will enable it to be peeled off. We do not recommend using any sharp tools to remove them, as this may cause damage to your device.

Q: Why do some decals require my device size?

Some decals are designed to be wrapped around the Apple logo, these designs come in one size which fit all devices, as the logo is the same size no matter how big your device. Others can be scaled depending on the size of your device. For these designs, we request that you select which size device you have when ordering so that you get the right size.

Q: Do I need a Paypal account to order?

No, all of the payments are processed by Paypal, a secure, encrypted payment service. But you do not need to have or create a Paypal account. Just follow the instructions once you have added the item to your cart.

Custom Designs

Q: I have an idea for a design, can you create a decal for me?

Of course, we love working with our customers to create unique designs. Get in touch with us at sales@vinylinfusion.co.uk with details of what you would like and we'll be happy to discuss your requirements.

Q: I'd like some text adding to one of your decals, can you do this?

Absolutely, just email us at sales@vinylinfusion.co.uk with the details before you order and we'll confirm how to proceed with the checkout.

Shipping & Returns

Q: When will I get my item?

All of our orders ship from the UK, and we will ship your order within 1-2 days. How long it takes to arrive after that will depend on the shipping option you have chosen, and your country of residence. Please see our 'Shipping' page for more information. We always aim to get your order to you as quickly as possible.

Q: Do you ship internationally?

We ship worldwide, there are various options available at the checkout regarding speed of delivery and cost. See our 'Shipping' page for more information.

Q: What is your returns policy?

All of our products are made to order from high quality materials, and are carefully inspected before any shipments are made.
However, if you are unhappy with your purchase then please email us at sales@vinylinfusion.co.uk before returning your decal and we will provide a refund. Refunds will only be given where the decal is in its original condition, and has not been damaged during application.
To avoid this, we have put together detailed instructions on how to apply your decal. Please follow the application instructions sent out with the your order, or you can find them by clicking on the 'Application Instructions' link at the bottom of the site.